Shop Policies - Sentimental Gems

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Canada: 1-5 business days
United States: 3-8 business days
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-2 weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I gladly accept returns, exchanges, and cancellations

Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase

NOTE: The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalized orders
- Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact info@sentimentalgems.com if you have any problems with your order.

Stainless Steel is a highly durable metal, allowing it to withstand the wear and tear of everyday activities. The hard metal resists scratches and corrosion thanks to an invisible layer of chromium that prevents oxidation; this makes it an excellent metal of choice for body jewelry.

Silver-plated jewelry has an extremely thin layer of silver (measured in microns) covering a base metal, commonly copper, brass, white metal, or nickel. The layer of silver is very thin, so it will also wear off with time and usage.

Sterling silver is a mixture of pure silver and a small amount of other metals, making pure silver more durable and less soft for jewelry making. Most often, sterling silver has a purity of .925, meaning that it contains 92.5% pure silver and 7.5% copper plus other metals (usually copper, aluminum or zinc).

Brass is an alloy of copper and zinc. Brass can also contain small amounts of other metals. It is non-ferrous, meaning it contains no iron.

18k Gold Plated means that the golden layer that covers it contains 75% of pure Gold. Make sure that you understand that the layer is really thin, so the amount of pure Gold in it does not drastically increase its value. In addition, the layer of Gold is very thin, so it will also wear off with time and usage.

Copper, Rose Gold Filled, 12K Gold Filled, and 14K Gold Filled are available upon request and are sold based on current market values. Please direct message for a custom order.

YOUR CART