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FAQs

Below are some of are common questions

Processing Time:
All orders are shipped within 12-36 hours from St. Albert, Alberta. The time required to prepare an order for shipping may vary. Please refer to individual items for specific details.

Estimated Delivery Times:

  • Canada: 1-5 business days
  • United States: 3-8 business days
  • Europe: 1-2 weeks
  • Australia, New Zealand, and Oceania: 1-2 weeks

While I strive to meet these shipping estimates, I cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. Please note, I am not responsible for delays due to customs.

Once your order is placed, you will receive a confirmation email. This email will include all the details of your order and serve as proof of your purchase. If you do not receive this email within a few minutes of placing your order, please check your spam or junk folder. If you still cannot find the confirmation, feel free to contact us, and we will be happy to assist you.

Yes, you can change your shipping address after placing your order, but only if the order has not yet been shipped. To update your shipping address, please contact us as soon as possible with your order details and the new address. We will do our best to accommodate your request. However, once the order has been shipped, we are unable to make any changes to the shipping address.

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